Building Your Customer Base In the Slow Holiday Season

The holiday season can either be a boom for a business, or it can be a slower time of the year. For retailers, the months between October and December are often the peak sales time, while for service industries, they are the lowest.  There are some simple solutions to boost your business and even add new customers, even in the slow holiday season. The key is in being creative and offering new information and ideas to customers to place your business in a position of being a reliable authority in your industry.  Offer Service Packages at a Discount Even though
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A Service Industry Throw Back Thursday

Anyone who has worked in a service industry for more than a few years can probably recall changes. Those who have worked in the industry for decades have seen some major changes, some of which have made the industry stronger and some which have changed the way companies do business.  Here are some of the ways the service industry used to be as compared to what they are today.  More Focus on Customer Service and Less on Productivity One change in all types of service industries is the decrease in the personal aspect of dealing with customers. In other words,
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Plug And Play HVAC Systems

Most people are familiar with the term plug and play as it applies to technology. In this area, it refers to the ability to simply connect hardware devices or software without the need for configuration and adjustments. This was developed by gaming console companies and peripheral device manufacturers to make it easier for people with limited or no technical expertise to be able to use their equipment and software without any problems.  The HVAC industry has, in some ways, taken a large chapter from the plug and play benefits seen in other industries. This is found in the wide range
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No Heat? No Problem – Piping Systems, Inc Has You Covered

One of the most important aspects of the work we do at PSI is to ensure we have our customer’s needs addressed, particularly when they have an emergency situation. This is always a significant factor for our team, and we do everything we can to get your systems back up and fully operational as quickly, efficiently, and correctly as possible.  A Case Study in Efficiency  A good illustration of this ability to respond to the needs of our customers is our work with a major rope manufacturer. This company discovered their boiler system was no longer operating, which created significant
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The Business Of Subcontracts Is Service

One of the most common mistakes a business or a company makes is to assume what they are selling is a product or a specific service. When you are a subcontractor looking for work, you are marketing your materials and the expertise and skills of your team, but what makes you a better subcontractor than others competing for the job should also include your commitment to customer service.  There are several companies that have become icons in the world of customer service. These companies range from resorts and theme parks to online ecommerce stores. There are also large and small
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HVAC And The Hospitality Industry: What Hotels Are Looking For And Why

In all industries, including the hospitality industry, customer feedback and experience is critical in rising to the top of the market and continuing to attract new and current customers again and again. Feedback about any type of negative experience, from noisy guests on the same floor to a heating or air conditioning system that was loud or simply didn’t work can negatively impact bookings even at the best of hotel chains.  At the same time, guests at hotels, motels, and resorts are increasingly intolerant of a lack of comfort in the room. When this problem with comfort is an HVAC
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Let Fall Flourish In Your Office

Fall is a popular time of the year, and getting into fall decorations and activities in an office is a great way to add something different and seasonal. While some offices may choose to go all out with fall decorations and fall-themed events, some may wish to save their celebration for Halloween or Thanksgiving.  General Fall Themes  The colors that come to mind for the fall season are golds, yellows, oranges, and reds, and they look great with any other color combination. To create simple fall-themed decorations throughout the office, consider a dried flower arrangement in the reception area and
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A Fire Emergency Isn’t The Time To Put Your Systems To The Test

It isn’t uncommon for a fire suppression or protection to be installed in a commercial or industrial building and then forgotten. The general thought is that the system was installed by professionals and tested, and if it is not in use, it should still be in top working condition in the event of a fire.  While there are safety and operational tests recommended by the manufacturers of fire protection systems, they are often ignored or scheduled but then never completed. This may seem like a time and cost-saving decision, but if the system is ever required in the event of
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Becoming A Better Workplace Leader

Leadership is a talent, a skill, and a gift that invaluable in the workplace. Leaders play a crucial role on any job site, project, or in working with customers and clients. Maximizing leadership skills is something that everyone can work on, and it is something that you can develop throughout life.  Here are some of the most critical attributes of an effective leader at any level. These skills are essential for a CEO of a multi-national company, but they are equally important for a shift supervisor in a processing plant or a contractor starting a business. Become A Better Communicator
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Common Myths About Using Propane In Construction

Propane is a fuel that can be used on a job for a wide range of applications. It makes an ideal fuel for a generator or a large capacity heater on a construction site, and it can also be used to run lights and to power a wide range of equipment.  Unfortunately, there are at least four different myths about propane that make some contractors nervous about using this gas on a construction site. Understanding the truth behind the fuel can open up a low-cost option for providing fuel to the equipment you need on the job.  Myth: Propane Is
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