HAPPY CLIENTS VS. SATISFIED CLIENTS

Each morning, I give thanks for all the blessings in my life. One of the biggest blessings that I am thankful for is having the ability to own and operate a piping company.

The great days outnumber the not-to-good ones and, overall, being a small business owner is gratifying. I enjoy leading my fellow team members to strive to be the best they can be. When done properly, this translates into great service for our clients. Happy team members = happy clients.

I’ve learned over the years that it is more important to have happy clients than satisfiedclients. You might ask what that means.

Satisfaction can be a momentary thing. We can be satisfied after a great meal, however the satisfaction lasts only until we’re hungry again. Causing someone to be happy can have a lasting effect, and it can be more memorable than being satisfied. Happiness is a mindset usually precipitated by an action. The lasting effect of happiness is controlled by our thoughts. If we continue to expose ourselves to that which causes happiness, the feeling can perpetuate itself. A happy client will usually be more loyal than a satisfied one.

We try to measure how you feel about our performance in many ways. We send out a request for our clients to complete a customer survey for all completed contracts and for service work of higher amounts. All completed customer surveys are reviewed by me personally. We collect all of the completed surveys, and once we have 10 completed surveys in hand, we hold a drawing for a prize. The prize is approximately $100 in value and the recipient has a choice of gifts. The customer survey is posted on our website here. Please feel free to complete one for your recently-completed project if you have not already received an e-mail requesting that you do so.

OUR HAPPY CLIENTS SAY IT BEST…

“Piping Systems performed the design/build fire protection contract for the Matouk Linen project. We had not worked with Piping Systems before, but since they had worked for Matouk, we considered them for this project. PSI performed the project without issue, on-time and within budget. We were pleased to complete the project with them, but more importantly, we gained a contractor that we will look to doing more work in the future. Thank you, Piping Systems!”

— S. Pratt, Cutler Associates, Inc.

“I want to say thank you for the hard work and effort you put forth on the TJX project. Overall it went smooth and TJX/Dacon are pleased.”

— M. Iafrati, Environmental Systems, Inc.

“I just want to touch base with you guys to let you know what a great job you did. The customer complemented both pipefitters on the job. They did an awesome job in a small timeframe.”

— M. Lynas, Frank I. Rounds Co.

“Awesome work all the time…nobody better than PSI.”

— T. Kraft, Benjamin Moore Paints

”We are satisfied, and I have made referrals to other companies because of our past experiences. Thank you.”

— W. Martin, Boston Land Co.

“Very professional and the quality of work is exceptional.”

— M. Leger, Mid Cape Homes

Looking for a piping solutions provider? Contact us today and ask for Mike Moreira at 508.644.2221 ext. 102 or e-mail him at mm@PipingSystemsInc.com.

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